999pd Privacy Policy

Introduction About This Privacy Policy

999pd ("we", "us", "platform") provides a safe and reliable service for online gaming users in Bangladesh. Protecting your privacy is our responsibility and our commitment.

This Privacy Policy ("Policy") describes how 999pd collects, uses, discloses, and protects your personal information when you use our website or services. By creating an account or using our services on this site, you agree to the terms of this Privacy Policy.

Please read this policy carefully. If you disagree with any part of this policy, please refrain from using our platform. For any questions, contact us via our 24/7 live chat support or by email.

1 What Information We Collect

999pd may collect the following types of information:

1.1 Personal Identification Information

We collect the following information during account registration and identity verification:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Email address
• National ID card or passport number (for KYC verification)
• Residential address

1.2 Financial Information

We collect the following for transaction processing:

• bKash, Nagad, Rocket, or bank account number
• Deposit and withdrawal history
• Transaction amounts and times

We never collect your full bank or mobile banking PIN/password.

1.3 Technical and Usage Information

Information collected automatically when you use our site:

• IP address
• Browser and device type
• Operating system
• Time and duration of site visits
• Pages visited and navigation paths
• Cookie and session data

1.4 Communication Information

When you contact us via live chat or email, a record of that conversation may be stored in our system.

2 Purpose of Using Information

999pd uses the information we collect for the following purposes:

• Account Management: To create, manage, and secure your account.
• Identity Verification: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Transaction Processing: To complete deposits and withdrawals accurately.
• Customer Service: To resolve your complaints and queries promptly.
• Security: To prevent fraud, deception, and unauthorized access.
• Responsible Gaming: To detect unusual gaming behavior and provide support to players facing difficulties.
• Legal Compliance: To meet applicable laws, regulations, and regulatory authority requirements.
• Service Improvement: To improve our platform and user experience.

We never sell your information to third parties for marketing purposes.

3 Disclosure and Sharing of Information

We share your personal information with third parties only in the following circumstances:

3.1 Service Provider Partners

We work with trusted third-party service providers who carry out specific tasks on our behalf, such as payment processing, technical support, and KYC verification. These partners have limited rights to use your information and are bound to comply with our privacy policy.

3.2 Legal Obligations

We may share your information with relevant authorities to comply with court orders, official directions from investigative agencies, or requirements under applicable law.

3.3 Fraud Prevention

Information necessary to prevent and investigate fraud, deception, or other illegal activities may be shared with security specialists or law enforcement agencies.

3.4 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. In such cases, the new authority will be bound to follow this same privacy policy.

4 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site. These cannot be disabled.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Analyse site usage patterns to help improve our services.
• Security Cookies: Used to detect fraud and unauthorized access.

4.2 Cookie Controls

You can manage or reject cookies through your browser settings. Please note that disabling cookies may limit some functionality of the site.

5 Data Security Measures

999pd adopts industry-leading security measures to keep your personal information protected:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS protocols.
• Secure Servers: Your information is stored on secured, firewall-protected servers.
• Two-Factor Authentication: Two-step verification is available for account access.
• Regular Security Audits: Our systems undergo regular security testing.
• Restricted Access: Only authorized staff may access your personal information.
• Data Masking: Sensitive financial information is displayed with partial masking.

While we strive to ensure the highest level of security, data transmission over the internet is not completely secure. In the event of any security breach, we will notify you as quickly as possible.

6 Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.

• Active Account Data: Fully retained for as long as the account remains active.
• Closed Account Data: Certain information may be retained for up to 5 years after account closure for AML and legal compliance purposes.
• Transaction Records: Transaction records may be retained for an extended period to meet financial regulatory requirements.
• Communication Records: Customer service communications are generally retained for 2 years.

7 Your Rights and Controls

You have the following rights regarding your personal information:

7.1 Right to Access

You may contact us at any time to request a copy of the personal information we hold about you.

7.2 Right to Correction

If the information we hold about you is inaccurate or incomplete, you may request that it be corrected.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain certain information due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. Upon receiving such a request, we will respond within a reasonable time.

7.5 Right to Close Your Account

You may request to close your account at any time. Even after account closure, information required for AML compliance will be retained in accordance with the law.

To exercise these rights, contact us via live chat or email.

8 Children's Privacy

999pd's services are for those aged 21 or above only. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has opened an account on our platform, we will immediately close that account and delete the associated information.

If you believe that a minor has registered on our platform, please contact us immediately.

9 International Data Transfers

Our servers and partner organizations may be located in various countries. Your information may be transferred to another country for processing.

For international transfers, we ensure that your information remains protected in accordance with the standards set out in this privacy policy and that the laws of the relevant country are complied with.

10 Policy Changes

999pd may update this privacy policy from time to time. When changes are made:

• The updated policy will be published on this page and the "Last Updated" date will change.
• For significant changes, we will send a notice to your registered email address.
• Continuing to use our services after any changes means you accept the updated policy.

We therefore recommend reviewing this page regularly.

11 Contact Us

If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact us: